Moat Lodge
Management
Services
Service Charge Collection & Financial Management
Issuing demands and collection of service charges is one of the most important factors when managing a block.
Moat Lodge has an excellent record and this will be continued by sub-contracting this role to two highly efficient ladies working for the local agency, Wilson Hawkins. They are highly experienced in this area and have an excellent software system to assist them with their role.
All Moat Lodge monies will be held in the Wilson Hawkins client account to which only they are able to access.
They will also be responsible for paying contractors and bills relating to Moat Lodge. All payments will be authorised by at least 3 Directors.
In the first instance any enquiries or queries with regard to service charge payments or demands should be made to Jackie or Karen at Wilson Hawkins on 020 8422 3333 or jackie@wilson-hawkins.co.uk.
Lease & Residents Services
Another very important role is to ensure that Leaseholders and Residents feel heard and their concerns or queries addressed.
We aim to improve the level of service you have received to date by being 'hands on' in this role and being able to react more quickly. Any emails and phone calls or messages received will be replied to within 24-48 hours.
If you have any questions, concerns or problems with regard to your property, your lease or the block in general please contact the Moat Lodge Management and we will be happy to assist you as best possible.
Cash Flow & Budgeting
Self management will allow us to have much greater control and understanding of how our cashflow is performing and will give us the ability to budget and plan more effectively.
In conjunction with our Service Charge agent and Accountant, the Directors will keep a tight control of this area to ensure that adequate funds are always available for the general maintenance obligations, provisions made for bigger projects and that the accounts are well managed.
Accounting Services & AGM
The Directors will sub-contract the Accountancy role to a local accounting firm Michael Golz who are highly recommended and based in Harrow town centre. This will involve preparing the company annual return, yearly accounts and auditing. It will also be their role to issue the AGM announcements where they will attend and present the accounts.
Maintenance
Over the years Moat Lodge have built up a trusted team of maintenance contractors.
These contractors will continue to carry out weekly gardening of the grounds and cleaning of communal areas, window cleaning is conducted on a quarterly basis, drains and gutter clearance is carried out twice a year. The flower troughs are maintained every six weeks with twice yearly seasonal re-planting. The CCTV system is maintained twice yearly and light bulbs are replaced on a regular basis. Water tanks are checked as required by law. The grounds are visited on a regular basis by the parking enforcement company and the bin area is monitored on an ongoing basis.
Weekly checks of the grounds is carried out by the Directors and yearly Health and Safety surveys by a specialist contractor.
Another important part of maintenance is to ensure that the property is adequately insured at all times.
Painting and decorating of communal areas is carried out according to the lease terms.
Health & Safety
A specialist firm is instructed on a yearly basis to carry out a health and safety assessment. Its findings and suggestions are considered and implemented to ensure Moat Lodge is abiding by all relevant regulations.
A fire and risk assessment is also conducted on a yearly basis.
We ask all residents to abide by the rules and to also report anything that they may consider a health and safety issue to Amina
Improvements & Project Management
Moat Lodge has been subject to many improvements over the years and it is the aim of the Directors to continue to improve the block and retain Moat Lodge's calm, friendly, modern and clean personality and of course its desirability.
Previous Directors modernised the block by installing CCTV and the Video Entry Phone system to improve security. They also brought communal Satellite dishes to the site and replaced the wooden soffits with UPVC to save on decorating costs.
More recent improvements by the existing Directors include replacement of the house roof, a new resin base to the existing concrete walkways at Block B that had not been repaired in over 50 years. Redecoration of the walls, soffits and railings were also carried out. It has taken some years to save the money for these projects and we are sure you will agree it is a great improvement. improved planting to the grounds and boundaries, installation of flower troughs, a double glazing project to save on expensive decorating costs, new and improved signage to the grounds, repaving of pathways at Block B that were dangerous and dated along with an overhaul of the railings, installation of a more advanced lighting system to include extra lighting, two new communal front doors to the house which are more in keeping with its age, introduction of the parking enforcement company and the provision of extra bins.
Our latest project has been to replace the skylights in Block A. These were the original fitments and beginning to leak. the new skylights will bring a huge improvement to the visual aspect as well as the functionality.
There are many other improvements planned and being considered within the budget.
Project Management will be carried out by the Directors unless specialist knowledge is required where the relevant professional will be employed.
Legal Services
Legal advice will be contracted out on an as and when basis to a reliable firm of experienced solicitors.
Conveyancing enquiries will be answered by the Directors and Service Charge agents.
The Service Charge agents will also be responsible for Company Secretary duties.